Returns & Exchanges

We want you to love your hair journey with Hairstory, which is why we offer a 30-day satisfaction guarantee on all our products. If a formula isn't the right fit for your hair type, we are happy to facilitate a return or exchange within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to begin the process.

• 2.
  Print Your Label

  Select the items you wish to return or exchange to receive a prepaid shipping label via email.

• 3.
  Pack and Ship

  Securely pack your items in their original packaging, attach the prepaid label, and drop it off at any authorized carrier location.

• 4.
  Receive Refund

  Once our warehouse receives and inspects your return, your refund will be processed back to your original payment method within 5-10 business days.